About this role
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Main responsibilities
• Responsible to reply on questions and enquiries from internal customers regarding products, technical support and/or service related tasks, on a day to day basis and in a timely manner. • Responsible to provide technical expertise, commercial advice and troubleshooting to customers, end-users and internal WSS stakeholders. • To be capable of solving customer problems by providing first class technical support and solutions • Responsible for continuously update and maintain the required knowledge databases developed to find information to provide necessary answers and required product information • Utilize appropriate IT tools available for transparent and consistent way of working • Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in most efficient way • Proactively capture product, technical and/or service specific questions, and requirements to standardize professional replies and information to our Internal/external customers.
• To report on customer feedback, performance, corrective actions and product development on a regular basis to Product Management of the relevant Verticals and other relevant stakeholders.
• Be supportive and the “go to” person for colleagues in Technical Support Center and support and handle any escalated issues/questions to “expert” level • Escalate any related questions and enquiries where Technical Support Center resources are not capable in providing support according to relevant procedures • Proactively work to solve problems, involve and cooperate effectively with other teams
• Be a role model by having a ‘can do’ forward leaning approach to strategy development, growth activities, and cross-functional collaboration
• To stay updated on and attend all relevant scheduled product updates and product training
Qualifications
• Minimum 5 years of experience in the marine industry • High vocational technical or maritime training • Excellent communication and presentation skills and ability to communicate effectively within a multinational environment • Very good command of the English language (spoken and written) • Computer literate • Ability to communicate effectively within a multinational environment • Ability to manage and motivate own and externally employed service personnel • Ability to work under pressure • Ability to work on own initiative • Able to work independently, systematically and meet deadlines through good time management and allocation of priorities • Self-driven, outgoing, ambitious, and full of initiative • Proven team player and receptive to new ideas
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