About this role
Join a team modernizing how marketing campaigns move from idea to launch with greater speed, consistency, and control. You will help build orchestration capabilities that reduce manual effort and improve how work is planned, approved, activated, and measured.
As a Senior Product Associate Marketing Orchestration in the Card Marketing Transformation team, you help improve the end to end workflow that turns campaign requests into ready to launch experiences across marketing channels. You translate marketer and execution needs into clear requirements and partner with technology, design, data, operations, and control functions to deliver enhancements iteratively. You help strengthen governance and auditability while improving cycle times and reducing rework so we can deliver better, faster marketing for our customers.
Job responsibilities
Support roadmap delivery by documenting goals, aligning work to priorities, and tracking progress against defined success measuresPartner with marketers, channel execution teams, and operations to identify orchestration pain points across handoffs, approvals, decisioning, and activation readinessTranslate business needs into buildable requirements, including epics, user stories, acceptance criteria, process flows, and data and metadata needsHelp manage and refine the backlog by organizing work, supporting prioritization artifacts, and participating in sprint planning, grooming, demos, and retrospectivesContribute to the design of end to end orchestration workflows by defining workflow states, routing rules, validations, service levels, and exception handlingPartner with Legal, Regulatory, Risk, and Controls stakeholders to document guardrails, approvals, auditability, and evidence capture within workflowsDefine operational measures such as cycle time, rework rate, defects, and adoption, and support instrumentation and monitoring of workflow performanceCoordinate cross functional delivery across dependencies, risks, decisions, and timelines, keeping documentation current in agile and collaboration toolsProduce clear status updates and executive ready readouts highlighting progress, risks, decisions needed, and upcoming milestonesSupport enablement and adoption through training materials, playbooks, release notes, and change management for new features and ways of workingDrive continuous improvement by analyzing root causes of friction and recommending process or product enhancements Required qualifications, capabilities, and skills
Two or more years of experience in product, business analysis, marketing operations, marketing technology, strategy and operations, or program delivery in a cross functional environmentDemonstrated ability to translate business problems into structured requirements, including user stories, workflow steps, data fields, and acceptance criteriaStrong written and verbal communication skills, including facilitating working sessions and documenting decisions and outcomesStructured problem solving skills, including identifying drivers of rework and proposing practical improvementsFamiliarity with agile delivery practices and tools used for backlog and sprint managementAbility to collaborate effectively across technology, design, data, operations, and control functions in a matrixed environmentComfort managing multiple workstreams, tracking risks and dependencies, and escalating with clear options and tradeoffsAbility to create clear process flows and support documentation that enables consistent executionAttention to detail and commitment to quality, controls, and traceability in workflows and requirements Preferred qualifications, capabilities, and skills
Exposure to campaign orchestration or marketing execution workflows from intake through activation and measurementExperience supporting activation platforms across channels such as email, push, in app, paid media, or direct mailExperience defining operational reporting and workflow performance measures for adoption and efficiencyFamiliarity partnering with governance stakeholders to embed approvals and evidence capture into tools and processes
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.