About this role
*Please note that this is a role for those based in the Philippines only. Work hours are from 9:30 PM to 6:00 AM Philippine Time.
Who Boundless is
At Boundless, we understand the intricate nuances of the U.S. immigration system because we've lived through them. We’re a team of immigrants and experts on a mission to simplify the immigration journey for families, workers, and companies across the globe. As pioneers in using technology to streamline immigration, we have successfully assisted over 150,000 immigrants through the journey and have become the leader in family-based immigration. With our acquisition of Bridge, a leading employment immigration company, we are now the only end-to-end tech-enabled company that supports both family and employment journeys.
With influential venture backing from Foundry Group, Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective, and Two Sigma Ventures, we are a thriving Series B startup, with over 300 colleagues around the world, multiple years of runway, and on a confident path towards profitability.
Who you are
Boundless Immigration is looking for a Communications Specialist to join our Marketing team. In this role, you’ll be responsible for crafting both internal and customer-facing content such as manuals, Do-It-Yourself (DIY) guides, templates, training materials, knowledge base copy, scripts and canned responses for customer-facing teams, copy for policy & process updates, and more!
As a Communications Specialist, you are passionate about leveraging written communication and content to inform, engage, and delight our customers. You’re a strong English writer, able to easily distill complex information into clear, concise, and accurate documentation for our customers and internal stakeholders. You are excited about supporting cross-functional, content-driven initiatives that improve the overall customer experience. You’re able to learn complex concepts quickly and then communicate that information in engaging, user-friendly copy that maintains the tone and brand voice of Boundless and our partner company, RapidVisa.
What you’ll do
Partner with the Manager of Customer Marketing on developing content and communications that improve the overall customer experience. Own customer-facing communications, including writing new content, regularly updating content to ensure accuracy, and maintaining and evolving email campaigns in Hubspot, Sendgrid, or related tools. Enable customer feedback in company communications by supporting a “voice of the customer” program. Drive email marketing campaigns to support existing customer knowledge and engagement. Create internal resources that support Customer Success team efficiency, including writing and updating a library of phone scripts and canned responses relating to our various services. Deliver customer-facing deliverables, including DIY manuals and guides that support our customers and enhance their experience. Understand standards for content governance in terms of legal communication best practices, brand voice, and consistency, and execute against content requests in alignment with these standards.
What we’re looking for
3-5 years of prior content or technical writing experience Experience working with customer service or enablement functions a plus. Strong English written and oral communication – You’re a clear, concise writer who can distill complex ideas into easily understood language Email marketing experience, including assembling email marketing campaigns with internal partners Knowledge of EMS systems such as SendGrid and/or Hubspot Problem-solver with a sense of urgency – You can think, write, and act fast with agility to allow for real-time testing, learning, and rapid iterations Proactive and collaborative – you love working with teams and your team likes working with you You remain detail-oriented while under pressure to meet deadlines You have an innate sense of ownership and accountability You’re highly organized and can juggle multiple creative projects simultaneously Must share work samples, preferably a portfolio of various work.
What We Offer
You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry. You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work.
Great company perks and benefits await you!
Annual salary appraisal and regularization merit: We recognize great team mates and reward them for exemplary performance and dedication at work. Monthly attendance incentives: We believe that consistent presence enables our team mates to learn and become better providers for their customers. 15 PTO credits per year and 3 days off in December: We encourage our team mates to take advantage of their leave credits should they feel sick or wish to take a vacation. Meaningful health insurance package: We give health insurance support for you and your dependent. Statutorily mandated benefits: We ensure each team mate has their statutory contributions and 13th-month pay up-to-date. Free coffee and weekly meals provision Free transportation services: We prioritize your health and safety as you work on-site, so you will be provided pick-up and drop-off transportation access. Collaborative engagement sessions and major company-wide sponsored events: We allocate a budget to cultivate engagement and fun in our work environment.
The list continues….