About this role
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Purpose of the role: The Welocalize Lead Reviewer is responsible for the overall quality of their language at an account level.The following is a non-exhaustive list of responsibilities and areas of ownership for this role:
Linguistic tasks
• Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards • Creative writing of marketing content to engage customers • Proofreading and copy editing of storefront descriptions • Report any patterns of issues observed to help improve database and product performance • Test tools to provide feedback for improving efficiency and accuracy
• Performs translations as needed • Performs review tasks as required
Quality management planning and execution
• Works closely with the Welocalize Quality Department to monitor the overall linguistic quality and quality planning for the account • Helps define and quality expectations per language (may be in collaboration with the client)
• Supports the Quality Department in performing RCAs (root cause analysis) and designing corrective actions as necessary • Ensures language level quality oversight by KPI tracking and status reporting • Plans, performs and tracks LQAs, if applicable • Drives the arbitration process
Client engagement
• Joins calls with the client's linguistic teams to discuss quality and strategy (including corrections, requirements, clarify any misunderstandings/unclear corrections or requirements) and takes the lead on linguistic issues discussed • Documents meetings with client and follows up with linguists to make sure everybody is aligned • Liaison between the client and the broader Welocalize linguistic team • Ensures the client’s feedback is implemented
• Performs direct reviews with client's SMEs, where applicable
Manages linguistic assets
• Creates and maintains linguistic assets • Maintains client facing documentation • Communicates asset updates to linguistic team
Coordinates the linguistic team
• Reviews copy/loc and gives feedback to the linguists; communicates feedback received from 3rd party reviewers and client's Language Leads
• Support linguists in understanding corrections resulting from the arbitration process • Acts as liaison for terminology, style issues, product features & questions • Responds to content reviewers’ queries • Supports linguists in asking any questions during production and escalates to Welocalize and/or the client as needed • Profile matching and assigning work/content types to the linguistic team
• Guide the linguistic team into identifying the root causes of issues and determining actions for improvement • Supports the onboarding of new linguists (when applicable) • Reviews and evaluates language tests of potential candidates • Identifies linguistic-specific training needs for their locale; creates, maintains, and delivers the linguistic training program • Coaches and mentors linguists
• Identifies challenges and underperformance and makes recommendations regarding dispatching tasks; flags to Quality/Engagement Manager if linguists need to be replaced • Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team
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