About this role
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
The Manager, Client Engagement & Client Services Support – LATAM is responsible for coordinating and executing logistics for client-facing engagements across Guatemala and Colombia, including providing on-site support during client visits.
The role ensures all engagements are planned and delivered in a structured and consistent manner, while supporting broader efforts to standardize processes and improve coordination across the Client Services function.
Job Requirements: On-Site Engagement Support • Provide support during client visits, managing coordination across all components • Oversee day-of logistics, timing, and execution to ensure smooth delivery • Address issues in real time and maintain alignment across teams Logistics Execution • Coordinate planning and execution of logistics for client engagements • Ensure readiness across facilities, scheduling, access, and coordination teams • Utilize structured tools such as run sheets, trackers, and checklists Standardization & Process Application • Execute against established engagement playbooks and tools • Ensure consistency in planning and execution across sites • Identify gaps and contribute to process improvements
Cross-Functional Coordination • Align with Client Services, Operations, Facilities, IT, HR, and site teams • Ensure clarity of timelines, responsibilities, and deliverables • Maintain strong coordination across all stakeholders Broader Client Services Support • Support planning, coordination, and reporting across CS initiatives • Contribute to improving workflows and tools • Provide support across regions as needed Performance & Continuous Improvement • Monitor execution quality and consistency • Capture feedback and support refinement of processes • Identify opportunities to improve coordination effectiveness
Qualifications:
• 5–8 years in coordination, client services support, or similar roles • Strong attention to detail and organizational capability • Ability to manage multiple priorities in a fast-paced environment • Strong stakeholder coordination and communication skills • Experience in multi-site environments preferred • Hospitality, events, or client-facing coordination experience preferred • Exceptional written and verbal communication, including pubic speaking
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.