About this role
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. • Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Customer Value Director at Coupa: Customer Value Managers represent the primary point of contact for customers for ensuring value realization and overall program success. As such, they provide three critical functions: Work with / coach customer teams to drive customer success strategies and to achieve customer success goals. Provide communication to customers regarding Coupa, new product capabilities and other critical information. Provide a consistent point of contact for customers into other needed Coupa functions and resources.
Specific goals centre on Customer value realization Customer advocacy Support Account Executives with customer renewals and growth of annual contract value. Customer product adoption and utilization Customer solution expansion
What You'll Do:
Lead customer value metrics workshopsDevelop customer value roadmapsConduct scheduled customer check-insDrive periodic value reviewsPrepare for Renewals with Account ExecutivesMonitor customer performanceManage customer relationshipsEstablish role as trusted advisor"QB" Coupa internal resources as neededShare best practices ideas, product information, and relevant Coupa newsSupport/drive customer marketing campaigns What You Will Bring to Coupa:
Strong P2P or S2C domain expertiseStrong background in customer / client success or sales managementEntrepreneurial AttitudeExperience with demonstrated success in the following:Managing client expectationsDeveloping and maintaining executive relationships and associated influencing strategiesProgram management including managing disparate, cross-functional, cross-enterprise project teamsAbility to have value-based conversation with business executivesStrong organizational skillsStrong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.Background in software and SaaS solutions. €104,000 - €117,333 a year
OTE range EUR 130 000-147 333 with a mix of 80/20
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-being Perks (For All Employees Globally)
Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles . Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location . Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.