About this role
About Workato
Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato's cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:Business Insider named us an "enterprise startup to bet your career on"Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the worldDeloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North AmericaQuartz ranked us the #1 best company for remote workersResponsibilities
We are looking for an exceptional Accounts and Billing Specialist (EMEA hours) to join our growing team. You will be involved in supporting global accounts receivable operations and will report to the Accounts & Billing Manager.
In this role, you will also be responsible to:Respond to tickets regarding Accounts and Billing requestsRespond to accounts and billing-related inquiries from various departmentsProvision and Upgrade AccountsIncludes coordinating with the Sales team and the Implementation teamMonitoring of auto provisioning and manual provisioningProcessing of churnBook DealsConduct deal closing walkthroughsIncludes analysis of order formsTimely and accurate closing of deals, especially on the month-end and quarter-endInvoicing and billing tool managementIncludes special invoicing requests and sales tax processingEnsure all invoices are processed in a timely manner every month-end and quarter-endProcess renewals and report managementIncludes coordinating with the Sales team and the Customer Success teamEnsure timely collections for all regions (APJ, EMEA, and USA)Handle different payment methods (ACH, Wire, Check, Credit Card)Manage CadencesManual follow up/escalationIncludes coordinating with Sales team and Customer Success teamRegistration and management for Vendor websitesFill out vendor forms and assist with other finance-related formsUpdating and maintaining resources and finance materialsGenerate reports needed by the finance teamManage all accounting systems to ensure clean recordsCoordinate with AP Team requests and assist when they have clarificationsAttend to the Business Technology Team's questions and clarificationsCreate documentation that will be used in the evaluation of new systems and implementation when neededRequirements
Qualifications / Experience / Technical SkillsMust be a graduate of Business, Finance or relevant degree1-3+ years of working experience in Accounts Receivable operationsProficient with computers and accounting software and Microsoft ExcelExperience working in an IT related company is a plusExperience using Saas billing software is a plusExperience with Salesforce and Netsuite is a plusSoft Skills / Personal CharacteristicsStrong attention to detail and good analytical skillsResponsive to queries and strong work ethicGreat time management and organizational skillsExcellent collaboration and communication skillsAble to work independently in but values teamwork and spiritHas a positive, willing-to-learn attitude, and resilientHas a high level of curiosity and enjoys taking initiativeAmenable to work on the weekends (when needed) and holidays shifting(REQ ID: 2829)