About this role
Job Requisition ID #
26WD98233
Position Overview
Do you have a customer-first mindset? Do you thrive in complex, fast-evolving environments where customer outcomes and business impact are paramount?
Autodesk is looking for a Manager, Customer Success to lead a team of Customer Success Managers (CSMs) supporting our AOS business in AMER. In this role, you will guide your team to help customers achieve measurable business outcomes through adoption and operationalization of Autodesk solutions.
This is a player-coach role, where you will both lead a team and directly manage a small number of our most complex and strategic customers. You will drive consistency in execution, elevate customer engagement, and ensure value realization across your portfolio.
You will report to the Head of Customer Success Management, AOS.
Responsibilities
You will manage, coach, and develop a team of Customer Success Managers supporting AOS customers across AMERYou will drive consistent execution of Customer Success practices, including success planning, adoption strategies, and customer health managementYou will enable your team to develop, execute, and manage Customer Success Plans aligned to customer business outcomesWill directly manage a subset of complex and strategic customer accounts, building relationships with senior stakeholders and guiding value realizationYou will partner with Sales, Technical Sales, Renewals, and Support to align on account strategy, mitigate risk, and support customer growthYou will act as an escalation point for critical customer issues and help navigate complex customer environmentsYou will drive accountability for customer outcomes, including adoption, usage, and retentionYou will establish and reinforce best practices, tools, and reporting to track team performance and improve operational efficiencyAnalyze trends across accounts to identify gaps in adoption or value realization and drive continuous improvementYou will foster a collaborative, inclusive, and high-performing team environment Minimum Qualifications
8+ years of experience in Customer Success, Account Management, Sales, Consulting, or related customer-facing roles3+ years of experience managing and developing customer-facing teamsExperience working with enterprise or complex customer environmentsStrong business acumen and ability to connect customer needs to business outcomesProven ability to prioritize, delegate, and drive execution across multiple stakeholdersExcellent communication, presentation, and interpersonal skills Preferred Qualifications
Experience managing large, complex, or strategic enterprise accountsAbility to engage and influence senior and executive-level stakeholdersExperience operating in cross-functional, matrixed environmentsFamiliarity with AEC industries, platform solutions, or digital transformation initiativesStrong analytical mindset with the ability to use data to drive decision-makingPassion for mentoring, coaching, and developing high-performing teams Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Benefits
From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
Salary transparency
Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $87,000 and $156,090. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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