About this role
Overview
MONUMENT IS BUILT ON A COMMITMENT TO OUR PEOPLE AND OUR SHARED VALUES. THROUGH OUR GENUINE PASSION FOR DELIVERY, RELENTLESS PURSUIT OF PERFECTION, AND BOLD DECISION MAKING, WE ARE CREATING A MORE AGILE CONTINGENT WORKFORCE SO BUSINESSES CAN DREAM BIGGER AND ACHIEVE MORE.
WE ARE MONUMENT
Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.
Founded in 2003 with a sole focus on Contingent Labor programs and consulting servicesConsultants at our Core - Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPsGlobal MSP with an ecosystem of partners spanning 50 countries and all major regionsVendor neutral model relies upon a trusted partner and supplier communityPartners with industry-leading VMS systemsMore "Gen 1" implementations than any other MSP over the last 5 years.Seamless extension of client HR, sourcing, business units, vendors and contractors OUR SHARED VALUES
EVERYONE MATTERSWE TAKE CARE OF EACH OTHERLEADERSHIP IS HERE TO SERVEHIGH-CHARACTER AND HARD WORK ABOVE ALL ELSEALWAYS KNOW WHERE YOU STANDEXCELLENCE ISN'T THE EXPECTATION, IT'S THE MONUMENT STANDARD Position Title: Sr Account Coordinator
Position Summary:
The Sr Account Coordinator (Sr AC) will provide first level direct support to the Program Team, Client End Users and Vendors. The Sr AC is responsible for performing all administrative duties associated with the Managed Service Provider (MSP). These responsibilities include maintenance tasks associated with the Vendor Management System (VMS) and reporting to ensure data integrity within the VMS. The Sr AC will also be tasked with running scheduled reports, maintaining integrations and supporting maintenance tasks related to time and process approvals. The Sr AC may at times run the day-to-day account operations and client operations in the absence of the Account Manager, or other Account Coordinators. He/she will be responsible for the understanding of all account service lines and how the client utilizes each unique line of service. The Sr AC may provide new hire training for Monument payrolled staff and manage all requisitions identified as a referred/pre-identified resource. 5-10% travel. Responsibilities
Relationship Management
Builds and maintains professional relationships with Hiring Managers within the client's organization.Build strong relationships with Supplier partnersNetwork and collaborate within Monument Consulting Account Management and other departments Service
Focus on continuous improvement of daily service and delivery to all end users (Client, Monument and Supplier)Ensure client needs and performance requirements are met through the following of consistent, efficient, and effective processesUnderstand and drive back-end account processes (timesheets, reminders, and required reports)Update and maintain account documents (handbooks, SOPs, training decks)Responds to and resolves user issues (supplier, buyer, Monument)Ensure compliance with client procurement policies, guidelines, and processesVMS system maintenance including worker assignment details, time and expense, approval workflowResponsible for system reporting to manage data integrity within VMSPerform and track Worker and Supplier auditsUnderstand and support more advanced VMS and Account processesCould help facilitate the request to check processesContribute to Business Review SessionsComplete work in a way as to support and exceed expected Service Level Agreements (SLAs) Supplier Partnership
Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovationConduct Supplier user training on vendor management programMay negotiate with vendors as required for pricing or discounts Qualifications
1-2+ years Professional Experience and 1-2 years MSP-VMS experienceCollege Degree or equivalent work experienceExperience in Human Resources or Procurement desired but not requiredExperience with and intermediate skills with Microsoft OfficeOutlookWordPowerPointExcel Pay Range
USD $26.44 - USD $28.84 /Hr.