About this role
Job Requisition ID #
26WD97531
Job Level Description
Position Overview
Join Autodesk's CSA Scaled Customer Success team, where we create impactful experiences for our customers while supporting increased revenue and overall company growth. As we transform our business model, driving continuous adoption of our industry-leading technology is key to success for both Autodesk and our customers.
We're looking for a customer-focused professional to support organizations across Architecture, Engineering & Construction (AEC) and Design & Manufacturing (D&M) industries, helping them unlock the full potential of Autodesk solutions.
You will manage a hybrid portfolio of accounts, including Territory customers as well as Regional (Below $150K) and selected Enterprise customers, applying a scaled Customer Success methodology through a combination of digital engagement and prioritized, high-impact interactions based on account value and risk.
You will be part of the EMEA Scaled Customer Success team, working with a diverse and tiered customer portfolio, supporting customers across the full lifecycle (Onboarding, Adoption, and Value Realization).
Your primary objective is to drive higher product assignment and active usage across your portfolio, improving customer engagement with Autodesk solutions and supporting long-term retention.
You will operate on a defined set of high-risk accounts, leveraging data-driven signals and assigned actions to prioritize your focus and drive measurable improvements in customer health, product usage, and engagement.
In this role, you will contribute to Autodesk's business performance by improving customer retention through increased engagement and effective adoption of solutions.
Responsibilities
Proactively engage with customers through digital-first, scalable engagement models (1:many)Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, balancing efficiency with impactGuide customers through onboarding and adoption strategies across both AEC and D&M workflowsBuild and maintain relationships with key stakeholders, including senior stakeholders in higher-value accountsPrioritize activities and adapt engagement based on account health, risk, and business impactExecute on targeted actions for high-risk accounts, using data-driven insights to stabilize, re-engage, and improve customer outcomesDrive measurable uplift in product assignment and usage across your portfolioEstablish and execute customer success plans using usage data, health metrics, and business insightsApply a consultative approach to understand customer processes and identify opportunities to improve adoption across AEC and D&M workflowsCollaborate cross-functionally with Sales, Channel, and Support teams to drive customer outcomesEnsure a consistent and high-quality customer experience while operating at scale Minimum Qualifications
Professional working proficiency in English and German3+ years of experience in Customer Success, Account Management, or Consulting rolesExperience managing a portfolio with different customer segments (scaled and higher-value accounts)Background in Engineering, Architecture, Manufacturing, or related technical fieldsAbility to understand and analyze customer processes across AEC and/or D&M industries, and translate them into meaningful conversations and adoption strategiesHybrid knowledge of AEC and/or D&M industries, or strong ability to operate across bothStrong understanding of customer lifecycle management, adoption, and retention strategiesExcellent stakeholder management and client relationship management skillsStrong communication skills, including relationship building, empathy, active listening, storytelling, and negotiationProven ability in prioritization, risk management, and managing complexity at scaleProficiency in time management, problem solving, and data-driven decision makingAbility to drive cross-functional collaboration in a matrix organizationAI savviness is a plus #LI-AS1
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Diversity & Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).