About this role
Join us as a Specialist Service Representative II and bring your technical expertise to a role where you'll solve complex challenges and deliver exceptional service. You'll work with advanced systems, collaborate across technical teams, and ensure customers achieve optimal performance and reliability.
What will you do? Manage installation, commissioning, and system integration projects from start to finish with technical precisionDiagnose and resolve complex technical issues using root cause analysis and collaboration with engineering expertsDeliver technical consulting to support sales teams and help customers maximize system valueExecute comprehensive maintenance programs while upholding the highest safety and quality standards What are the key skills we are looking for: Safety Standards - advanced level; ensuring all service activities meet regulatory and organizational safety requirements Active Listening - intermediate level; understanding customer concerns and translating them into technical solutions Field Service Management - intermediate level; coordinating service delivery to maximize efficiency and customer satisfaction Installation - intermediate level; deploying multi-component systems with precision and attention to detail Maintenance and Repair - intermediate level; performing hands-on technical work to restore system functionality Problem Solving - intermediate level; diagnosing and resolving difficult technical challenges independently Technical Documentation - intermediate level; creating clear records that support knowledge transfer and compliance Time Management - intermediate level; balancing multiple service priorities to meet customer commitments What qualifications will make you successful: Strong resilience and adaptability when facing unexpected technical challenges in the fieldExcellent communication skills to engage confidently with customers and internal stakeholdersProactive mindset that identifies opportunities to enhance service delivery before issues ariseCollaborative approach to working across teams including engineering, manufacturing, and commercial functions What's in it for me? Work with innovative technologies and multi-component systems that challenge your technical skillsAccess to specialized training, certifications, and career development opportunitiesDirect impact on customer success through your technical expertise and problem-solving abilitiesCollaborative culture that values technical excellence and supports your professional growth Bring your technical talent to a team that's ready to welcome you - apply today!