About this role
WHO WE ARE
Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!
Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald's, Ulta Beauty, L'Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.
At AB Tasty, we're more than just a company - we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.
Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:
We bring client satisfactionWe are impactfulWe go above and beyondWe live one team, one dream We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why at AB Tasty, we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.
Learn more about AB Tasty and our teams:
About UsYour Journey with UsAB Tasty on Welcome to the Jungle THE TEAM
We are looking for a skilled Senior Key Account Manager (KAM) to join our Sales team and oversee our relationship with our French clients.
As Key Account Manager, you will be responsible for contract renewals, upselling and cross selling your customers portfolio. You will also be responsible for obtaining and maintaining long term key customers by understanding their requirements of the AB Tasty platform and uncovering their needs for the future in the ever-changing world of website optimization.
The ideal candidate will be able to build strong relationships with strategic customers and identify new business opportunities in their portfolio (expansions, new products, etc.). You will be able to identify the needs and requirements to promote our solutions and achieve mutually beneficial collaboration.
Stack: Salesforce, Gong, GetAccept, GSuite Collaboration tools: Slack, Jira, Confluence, and more Travel: occasional travel to client sites or team-building events
YOUR MISSION
Develop relationships with a portfolio of major clients to ensure their continuous engagement with the AB Tasty platform (more than 2M€)Acquire a thorough understanding of key customer needs and requirementsPropose solutions that meet the client's objectives and changing demandsEnsure the correct products and services are delivered to customers in a timely mannerExpand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly callsServe as the link of communication between key customers and internal teamsResolve any issues and problems faced by customers and manage complaints in order to maintain trustPlay an integral part in generating new sales that will turn into long-lasting relationshipsPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metricsSearch for new business opportunities (new entities and product needs) on existing portfolio WHAT YOU WILL BRING
Bachelor's Degree or equivalent experienceAt least 7 years of experience in a sales function of B2B platforms or consulting and proven network in the French market, good knowledge of digital marketingProven experience implementing customer retention initiatives, achieving high retention rates and customer satisfactionExceptional presentation skills, outstanding and effective communication skills (oral and written) in FrenchYou must have excellent negotiation techniques and you are used to dealing with decision makers, mostly Heads of Marketing and Product DepartmentsThe ability to draft clear and concise reports and presentationsExperience working with Salesforce.com If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application!
WHY YOU WILL LOVE IT HERE
At AB Tasty, we believe in empowering our team members to innovate, grow, and succeed together. By joining our Infrastructure team, you'll:
Make a real impact: directly influence our success and be a player in the company's growthOwnership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journeyInternational culture: collaborate with a diverse, global team across 8 countriesAccelerate your career: we offer vast opportunities for professional development, education, and upward mobilityFlexible work: enjoy a balanced work schedule, with up to 3 days of remote work per weekCentrally located office & various perks: work in a vibrant space in the 3rd arrondissement of Paris, and enjoy various benefits: meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and support for remote working expenses INTERVIEW PROCESS
Discovery interview with Fayçal, Talent Acquisition Specialist.Hiring Manager interview with Benoît, KAM Director.Case study with Benoît, KAM Director and Christopher VP Sales Southern EuropeFinal Interview with Fabien Roger VP Sales EMEATeam Fit Interview
DETAILS
Contract: Permanent full-timeLocation: ParisRemote: up to 3 days/week