About this role
Oversee daily business operations and departmental workflowsCoordinate, supervise, and delegate tasks to department heads and staffMonitor operational performance and ensure company targets and objectives are achievedSuggest Improvements on our systems, processes, controls, and operational efficiency across all departmentsAssist management in planning, strategy development, and business decision-makingEnsure the timely completion of projects, deliveries, customer requirements, and internal objectivesPrepare operational reports and provide recommendations for improvements, updates, and business growth initiativesMaintain effective communication and coordination among all departmentsEvaluate employee and departmental performance, identify strengths, weaknesses, and opportunities for improvementDevelop and implement action plans to increase productivity, accountability, and operational efficiencyConduct regular operational reviews and recommend process improvements, staffing adjustments, training programs, and performance development initiativesEstablish, monitor, and enforce departmental KPIs and company standardsIdentify operational issues, root causes, and bottlenecks, and implement practical solutionsEnsure excellent customer service standards are maintained throughout the organization
Requirements
Bachelor's Degree in Business Administration & ManagementMinimum of 3–5 years of experience in Operations Management, Business Management, Retail OperationsStrong leadership, organizational, delegation, and people-management skillsProven experience in retail operations and customer service managementExcellent analytical, problem-solving, and decision-making abilitiesStrong personality with the confidence to identify issues, enforce accountability, and recommend corrective actions Ability to identify operational gaps and provide effective solutionsAbility to manage multiple departments and priorities simultaneouslyProficient in Microsoft Office