About this role
Application Support and Maintenance
• Provide day-to-day support for internal web applications, mainly Sales-related systems.
• Investigate, troubleshoot, and resolve application issues reported by users.
• Monitor system performance and ensure applications are functioning properly.
• Perform bug fixes, minor enhancements, and preventive maintenance activities.
Development and Enhancement
• Develop, test, and maintain web application components using VB.Net / ASP.NET.
• Create and modify database objects such as views, stored procedures, and queries in MS SQL Server.
• Support implementation of new features based on approved business requirements.
• Ensure solutions are aligned with coding standards, security requirements, and best practices.
• Participate in system integration, unit testing, and user acceptance testing.
Business Analysis and Process Understanding
• Work closely with business users and other stakeholders to understand business requirements and operational processes.
• Analyze current workflows and identify opportunities for system improvement and automation.
• Document functional requirements, process flows, and technical specifications.
• Translate business requirements into technical design or development tasks.
• Help ensure the application supports business efficiency and process compliance.
Documentation and Reporting
• Prepare and maintain technical and functional documentation.
• Document incident resolutions, system changes, and enhancement requests.
• Assist in creating user guides, training materials, and knowledge base articles.
• Provide regular status updates on assigned tickets, enhancements, or projects.
Collaboration and Continuous Improvement
• Coordinate with team members, business users, database administrators, and other IT groups as needed.
• Participate in team meetings, project discussions, and knowledge-sharing activities.
• Continuously learn and improve technical and functional knowledge relevant to the supported applications.
• Support process improvement initiatives related to application delivery, support, and user experience.
Qualifications (Summary)
• Bachelor’s degree in IT, Computer Science, or related field
• Basic knowledge of VB.Net / ASP.NET and MS SQL Server
• Familiarity with HTML, CSS, JavaScript
• Understanding of software development lifecycle and debugging
Key Skills
• Strong analytical and problem-solving skills
• Interest in business process understanding (Sales processes preferred)
• Ability to gather and translate user requirements into solutions
• Detail-oriented with good documentation skills
• Effective communication and teamwork