About this role
Principal Accountabilities Under close supervision:
• Assists in maximizing store sales and achieving store sales goals • Monitors sales progress and results against key targets • Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement • Ensures excellence in customer service in the store • Monitors customer feedback and addresses customer concerns • Perform a variety of routine assignments
Knowledge and Skill Requirements
• High school diploma or equivalent education; Associate’s degree preferred • Minimum of one year of related experience preferred
Knowledge & Application
• Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field • May include multistep processes which requires a fairly detailed knowledge of the specialized area • Requires extensive on-the-job or previous training and experience • May require formal occupational training or certification • Operative/Technician roles will typically operate more complex machinery/ processes
Problem Solving
• Problems are known, defined, and readily apparent • Issues may occasionally require some fact finding to solve • Non-routine issues typically escalated to more senior team member or supervisor • Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations • Refers to procedures, technical aids, co-workers, and supervisors
Interaction
• Interacts with a range of individuals both within and outside immediate team to convey basic information • Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email) • Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact Impact
• Supports the achievement of goals through personal effort in own work area • Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles • Required to achieve daily and weekly tasks under general supervision with work regularly checked
Accountability
• Accountable for delivery of own work activities to agreed timescales and quality • Performance measured against predefined service level requirements or equivalent metric • Aware of costs and/or service level requirements and expectations
R-20260421-0006