About this role
Job Description Summary Patient Care Specialist - Front Office
Vera Whole Health – West Sahara Location 7135 W. Sahara Ave, Las Vegas NV
Full-Time- Schedule: Monday–Friday, 8:00 AM–5:00 PM
Experience Required: 2–3 years front office experience in a healthcare setting How will you make an impact & Requirements About the Role
The Patient Care Specialist (PCS) is the first point of contact for patients and plays a key role in creating a welcoming, supportive clinic experience. This position supports the clinical care team through excellent customer service, accurate scheduling, and efficient administrative operations. How will you make an impact & Requirements Key Responsibilities
• Patient Greeting — Welcome and direct patients and visitors with professionalism. • Customer Service — Resolve issues promptly and maintain a positive patient experience. • Scheduling & EMR Updates — Schedule appointments and maintain accurate patient records. • Outreach — Complete reminder calls, emails, and other outreach tasks. • Phone Management — Answer high‑volume, multi‑line calls using urgent/emergent protocols. • Insurance Verification — Verify eligibility, collect copays, and coordinate with insurers. • Payment Collection — Process payments at time of service. • Administrative Support — Perform general office duties and maintain supply inventory. • Maintain confidentiality and comply with HIPAA and clinic safety policies.
Requirements to apply:
• High school diploma or GED • 2–3 years healthcare front office experience required • Strong customer service background • Multi-line phone system experience • Intermediate computer skills; 45+ WPM typing • Ability to maintain confidentiality under HIPAA • Athena or other EMR experience
What Makes You Successful
• Strong communication and interpersonal skills • Ability to multitask and stay organized under pressure • Cultural sensitivity and professionalism • Flexibility and adaptability • Commitment to Vera’s values: empathetic listening, mindfulness, continuous learning, innovation, and resilience Employee Health Requirements
• Hep B vaccination or immunity • Negative TB test within 90 days of start date • CPR/BLS certification Benefits
• Medical, dental, vision • 401(k) • PTO Compensation: $18.00to $27.00