About this role
Essential Duties and Responsibilities • Facilitate the onboarding process for clients with sponsor employers. • Build and maintain positive working relationships with sponsors, account managers, and internal team members. • Assist clients with onboarding activities, including employment applications, background checks, drug screenings, orientation scheduling, and employment documentation. • Communicate regularly with clients, sponsors, account managers, and internal team members regarding hiring processes, onboarding requirements, and case progress. • Maintain accurate and up-to-date clients, sponsors, and case information within HubSpot and other tools used. • Monitor onboarding pipelines and ensure timely progression of client placements. • Stay informed of sponsor hiring needs, operational changes, and workforce requirements, and communicate updates to the team ahead of time. • Work closely with Account Managers and sponsors to maintain current employer information, contacts, hiring processes, and onboarding requirements. • Provide timely updates to management, including project updates, case status reports, and ad hoc reporting as requested. • Assist with triage and resolution of client case-related issues, escalating concerns to the Client Services Manager when appropriate. • Create and maintain sponsor profiles, onboarding resources, and employer documentation. • Ensure client resources, city guides/settlements, and relocation materials information remain accurate, updated, and consistent. • Support special projects, process improvements, system implementations, and departmental initiatives as assigned. • Perform other duties as assigned. The coordinator role will also serve as a backup for the CS Pre-Hire Specialist position when coverage is needed due to absences or operational demands to support clients throughout the pre-relocation process, ensuring they successfully complete all required steps to relocate to the worksite and are fully prepared to begin employment with their sponsoring employer. This cross-functional responsibility helps maintain service continuity, client readiness, and a seamless transition from case approval to worksite onboarding. Qualifications • Bachelor's Degree or equivalent • Strong attention to detail and commitment to accuracy. • Excellent organizational and time management skills. • Strong written and verbal communication skills. • Ability to manage multiple priorities and deadlines in a fast-paced environment. • Professional, dependable, and results-oriented mindset. • Ability to build and maintain positive working relationships with clients, sponsors, and internal teams. • Comfortable communicating by phone, email, video conference, and in person when needed. • Proficiency with CRM systems (HubSpot preferred), Microsoft Office Suite, and collaboration tools. Preferred Experience • Experience in customer service, account coordination, onboarding, staffing, workforce development, immigration support, or related fields. • Experience in the onboarding phase of employer-employee relations (applications, background checks, orientations, etc.) • Experience working with CRM systems and case management platforms. • Experience coordinating multiple cases and managing high-volume communications while maintaining a strong balance between task execution and relationship-building. • Professional presence in representing BDV to sponsor employers