About this role
Key Responsibilities:
Strategic Leadership and Program Management
Lead the global strategy execution and optimization of all travel operations and technologyCollaborate with senior leaders across regions and functions to influence policy guide decision making and drive travel program maturityDevelop and manage corporate wide travel strategies for Air Hotel Ground and Booking Travel Technology platformsChallenge the status quo by identifying opportunities building business cases and implementing transformative initiativesOperational Excellence
Manage day to day travel operations ensuring adherence to policy service delivery standards and duty of care requirementsLead and mentor regional travel leads and internal travel agents to ensure consistent execution worldwideOversee traveler experience ensuring timely support issue resolution and high quality serviceTechnology Strategy and Innovation
Oversee the full travel technology stack including OBTs GDS integrations reporting systems and automation toolsLeverage AI driven tools and analytics to enhance traveler support streamline workflows and reduce costsResearch evaluate and implement innovative technologies that elevate employee engagement and program efficiencyDevelop a consistent global data strategy for measurement analytics and performance trackingVendor and Supplier Management
Own relationships with Travel Management Companies TMCs technology vendors GDS partners and payment expense providersDevelop and execute supplier category strategies negotiate contracts SLAs and KPIsMonitor vendor performance against benchmarks and drive continuous improvementCross Functional Collaboration
Partner with Finance HR Security Expense Global Mobility and other key groups to support company travel objectivesCommunicate program updates policy changes and technology enhancements through training newsletters and internal channelsAct as a visible champion for change promoting agility collaboration and shared ownership across the organizationThis is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Basic Qualifications:
10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhDPreferred Qualifications:
12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD10 years of experience in travel operations or corporate travel management including people leadershipStrong understanding of GDS NDC OBT configuration analytics platforms and travel risk managementDemonstrated experience leading enterprise wide travel programsDeep understanding of travel math KPIs SLAs and performance metricsProven negotiation experience with travel suppliers agencies and technology partnersStrong relationship management skills and ability to influence senior leadershipAbility to interpret data tell compelling stories through insights and drive strategic decisions Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this position is 169,600 to 301,500 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.