About this role
Who We Are
Keystone Information Systems is a Valsoft Company that specializes in developing efficient and cost-effective Enterprise Resource Planning (ERP) systems for Local Governments and Public School Districts.
Job Description
Train customers on the use of Keystone software products, both on-site and remotely; includes developing training materials, planning agendas, and preparing follow-up documentationBecome a subject matter expert in one or more Keystone software products, serving as a trusted resource for customers and internal staffProvide billable professional services to customers, including implementation support, configuration guidance, and tailored training engagementsPerform comprehensive testing of new software modules and releases, documenting findings and working closely with the development teamServe as a Tier 3 customer support resource, handling complex or escalated issues that require deep product knowledge — diagnosing problems, coordinating with the development team, and seeing issues through to resolutionWrite and maintain clear, accurate software documentation and user-facing materialsBuild up skills to be able to conduct pre-sale and post-sale software demonstrationsManage customer relationships independently, building long-term trust through consistent, high-quality service
Your Qualifications
Quick learner with the ability to develop deep product knowledge independently and apply it confidently in customer-facing situationsProven ability to work autonomously, manage multiple priorities, and deliver results with minimal supervisionStrong interest in building long-term customer relationships and delivering billable professional servicesFamiliarity with enterprise-level software setup and administrationExperience in software training, with the ability to adapt delivery style for both technical and non-technical audiencesExcellent verbal and written communication and organizational skillsSpecific experience in any of the following is a plus: payroll processing, HR management, finance/accounting, and tax billing/collection — preferably in the public sectorProficiency with advanced Excel features and the Office 365 suite
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
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