About this role
JOB TITLE: Senior Manager, Streaming Media Operations LOCATION: Bogota, Colombia
ABOUT THE ROLE & TEAM: The Live Operations team at ViX is seeking a Senior Manager, Streaming Media Operations to lead and scale our live streaming operations across sports and entertainment content, with a strong focus on soccer. This role goes beyond day-to-day execution and is responsible for driving operational excellence, scaling processes, and leading a high-performing, globally distributed team. The Senior Manager will oversee end-to-end live streaming operations: including scheduling, monitoring, incident management, escalation strategy, and continuous improvement, ensuring a seamless viewing experience across ViX, TelevisaUnivision, and third-party platforms. You will play a critical leadership role in shaping the future of Live Operations by defining strategy, implementing scalable workflows, driving automation, and partnering cross-functionally with Product, Engineering, and external vendors to enhance platform reliability and performance.
ABOUT YOU: You are a strategic operator and people leader who thrives in fast-paced, high-stakes live environments. You bring a strong mix of technical expertise, operational rigor, and leadership capability.
• You are comfortable leading globally distributed teams across multiple time zones, including nights, weekends, and holidays when needed. • You proactively identify opportunities to scale operations, automate workflows, and improve efficiency. • You are confident engaging with senior stakeholders, cross-functional partners, and third-party vendors. • You are highly analytical and leverage data to drive decisions, optimize performance, and improve KPIs. • You are a strong communicator and influencer, able to translate technical concepts into business impact. • You foster a collaborative, high-performance team culture focused on accountability and continuous improvement.
Responsibilities: Leadership & Team Management
• Lead, mentor, and scale a team of Streaming Media Analysts and Managers across multiple regions and time zones. • Drive team performance through clear KPIs, coaching, and performance management. • Build organizational capability, including hiring, onboarding, and developing talent pipelines in Colombia and globally. Operational Excellence & Strategy
• Own and evolve Live Operations strategy, ensuring scalability, reliability, and efficiency. • Establish and track operational KPIs and SLAs, delivering executive-level reporting and insights. • Lead incident management strategy, including escalation frameworks and communication protocols. Live Streaming Operations
• Oversee real-time monitoring of 10–50+ concurrent live events daily, ensuring best-in-class streaming quality across all platforms (Web, Mobile, CTV). • Ensure proactive monitoring of encoder health, playback performance, and application stability. • Drive rapid identification, troubleshooting, and resolution of streaming issues. Process Optimization & Automation
• Design and implement scalable workflows, tools, and automation solutions to improve operational efficiency. • Leverage dashboards and monitoring systems to predict, detect, and mitigate issues proactively. • Lead continuous improvement initiatives based on root cause analysis and post-incident reviews. Cross-Functional Collaboration
• Partner closely with Engineering, Product, and Data teams to improve system reliability and performance. • Collaborate with internal stakeholders and external vendors to resolve issues, implement enhancements, and deliver new capabilities. • Ensure alignment on content publishing, syndication, and distribution workflows. Content Operations & Systems
• Oversee the use of CMS tools for live event scheduling and content publishing. • Ensure proper integration and compliance across digital content delivery, syndication, and streaming systems. • Maintain oversight of ticketing systems (e.g., Jira), ensuring timely resolution and accountability.
Qualifications - Education & Experience:
• 7+ years of experience in streaming media operations, digital media, or broadcast environments • 3+ years of experience in people management and leading distributed teams • Strong background in NOC operations, live event monitoring, and incident management • Deep understanding of video streaming technologies, codecs, content delivery networks (CDNs), and multimedia systems • Proven ability to build and scale operational processes in high-growth environments • Experience working cross-functionally with engineering, product, and external vendors • Strong analytical and problem-solving skills with a data-driven mindset • Excellent communication and stakeholder management skills • Ability to operate in a fast-paced, high-pressure live environment • Fluency in English and Spanish
Eligibility Requirements
• Employment and education verification required
• Must be authorized to work full-time in Colombia
TelevisaUnivision is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics protected by law.