About this role
MAIN DUTIES & RESPONSIBILITIES
• Build strong relationships with Store Managers, Managing Pharmacists and pharmacy teams to support, advise and guide the efficient operation of their pharmacy. • Identify opportunities and develop a business plan with managers to maximise margin growth. • Build strong relationships with the Support Office team on each brand pillars. • Drive brand and retail standards across each pharmacy in the territory. • Give feedback to support office to drive opportunities and contribute to the brand strategy. • Manage the onboarding process for new stores into the brand and act as the liaison between head office support team and store team • Responsible for the management of store P&Ls within your remit.
Dispensary
• Drive compliance on dispensary purchasing guidelines to ensure maximum margin for the pharmacy across Generics, Brands, PI’s & ULM’s. • Support Store Manager , Managing Pharmacist in achieving the highest clinical standards and work flows for dispensary efficiency through working with the Regulatory support team and SOP’s. • Support implementation of new health & patient services with best practice and case study • Ensure the pharmacy is maximizing use and understanding of our Claims Support model. • Drive key dispensary KPI’s with benchmarks on Generic Compliance, Procurement , Leakage
Retail Management
• Analyze category performance by pharmacy and work with commercial team on opportunities to improve performance. • Work with pharmacy owner and support office on Macro Layout for store • Ensure compliance with planograms and preferred suppliers. • Promote customer engagement, maximizing sales opportunities. • Promote up-selling and link selling by the pharmacy team. • Ensure correct execution of seasonal promotions. • Ensure compliance with preferred retail pricing that maximizes margin and considers product price sensitivity and local competitive factors. • Provide feedback to commercial team on local competitive issues and opportunities. • Train and coach pharmacy teams to deliver best in class retail experiences. • Ensure compliance and understanding to in-pharmacy EPOS systems.
Operational Standards
• Customer service and patient experience • Colleague appearance • Highest store standards ( Merchandising , Window displays, Exterior appearance) • Category Management and Planogram execution • Monthly Promotions & POS execution • Consultation Room standards • Housekeeping standards in dispensary , salesfloor, and back of house • Mystery shop results and action plan
QUALIFICATION, EXPERIENCE & SKILLS REQUIRED
• A minimum of 5 years management experience within the pharmacy or wider retail market. • Have strong people management and influencing skills. • A proven track record of sales growth and business development • Be a high achiever with determination and drive to succeed. • Capable of driving business profitability by implementing good business controls. • Excellent communication, planning, organisation and analytical skills • Organised, flexible, motivated and a hard-working leader.
• Full clean driving license
COMPETENCIES
• Natural Leader • Strong influential skills • Ability to problem solve. • Demonstration of continuous improvement and prioritization • Ability to make quick decisions. • Demonstrate strong commercial acumen.