About this role
Key Responsibilities
• Provide day-to-day application support for Dynamics 365 Business Central in conjunction with our third party vendors.
• Deliver Business Central change and impro365vement work, including planning, coordination of testing, release management, and communications to minimise disruption. • Contribute to solution design for Business Central changes, ensuring configurations and approaches align with agreed standards and are reviewed/approved through the appropriate governance. • Administer permissions and security, including user access requests, security roles, least-privilege access, and investigation/resolution of access issues, escalating higher-risk changes for approval. • Manage and resolve complex system issues impacting business operations within the Business Central environment. • Coordinate system maintenance activities and vendor-provided updates (including scheduling, communications, and validation) to help keep the platform secure and supported. • Support backup/restore and recovery activities (as applicable within the cloud/service model) by following documented procedures, coordinating with partners, and validating outcomes. • Support compliance and audits by maintaining evidence, controls, and documentation relating to Business Central access, changes, and operational processes. • Work with third parties to log and escalate issues, coordinate releases, and progress enhancements through to completion, maintaining clear ways of working. • Collaborate with business stakeholders to gather requirements, translate needs into system changes, and ensure the ERP solution continues to meet business needs. • Develop and maintain user and support documentation, including processes, procedures, and troubleshooting guides. • Provide training, guidance, and support to end users to improve adoption and effective usage of Business Central. • Monitor system performance and usage, producing reports and recommendations for optimisation. • Liaise with vendors and third parties for issue resolution and system enhancements. • Support budgeting and spend activities for the Business Central service by tracking costs, providing inputs to forecasts, and flagging variances or licensing considerations to the relevant owner. Key Skills & Competencies
• Strong functional and technical understanding of Dynamics 365 Business Central, including core modules and configuration.
• Ability to diagnose and resolve complex issues, using structured problem-solving and root-cause analysis. • Change delivery capability: planning, impact assessment, testing coordination, release management, and stakeholder communication. • Security mindset with experience administering roles/permissions and applying least-privilege access principles. • Ability to work effectively with third-party partners, including clear ticketing/escalations, follow-through, and coordination to agreed timelines. • Excellent stakeholder management, communication, and user support/training capability. • Documentation discipline: ability to create and maintain clear operational procedures and knowledge articles. • Understanding of controls, compliance needs, and audit evidence expectations in ERP environments. • Organised and reliable under pressure, able to balance BAU support with change activity. Qualifications & Experience
• Bachelor’s degree in Information Technology, Computer Science, or a related discipline (or equivalent experience).
• Proven experience supporting and maintaining Dynamics 365 Business Central in a production environment. • Experience administering user access, permissions, and security within Business Central. • Experience delivering ERP changes/projects (e.g., enhancements, rollouts, integrations) and coordinating stakeholders through testing and release. • Experience working with third-party support/implementation partners, including raising tickets, managing escalations, and coordinating delivery of fixes and enhancements. • Desirable: Microsoft Dynamics 365 Business Central certification(s). • Desirable: project management experience and/or exposure to process improvement methodologies.