About this role
Position Overview:
Youth Dynamics’ mission is to invite and challenge youth to a lifelong adventure with Christ and His church. If you desire to serve in a Christian workplace and use your skills to help fulfill the mission of Youth Dynamics this could be a great opportunity for you.
We are seeking to hire a Guest Services associate at Stonewater. Stonewater is nestled in the heart of the cascades on 158 acres just 30 minutes from the beautiful town of Leavenworth. It is an ideal playground during all four seasons. The Guest Services team helps to prepare a place for people to experience God. This position develops, oversees, and supervises all aspects of Stonewater’s Hospitality and Retreat ministries. The ongoing, cumulative and direct responsibilities include:
Key Responsibilities and Expectations
• Leadership: Oversee, & supervise staff ensuring the fulfillment of our mission and values
• Spiritual Leadership: Will guide, & teach in accordance with God's word throughout the role.
• Delegation and Empowerment: Empowering and releasing authority to others.
• Ongoing Coaching: Ensures each direct report receives timely and accurate feedback regarding their performance, as well as providing appropriate mentoring and coaching to encourage improvement.
• Leads interns, summer staff, volunteers and others in serving our guests well.
• Hospitality Administration: Develop and manage strategic plan and guest communication.
• Learn and utilize tools and computer programs that help with booking and group management.
• Communicate with guest groups leading up to their retreat or event.
• Anticipate the hosting needs and respond excellently with our staff and guests
• Marketing and Promotions - Increase visibility and usability of Stonewater
• Provide schedules, budgets and marketing oversight of retreat and events in buildings.
• Develop incentive and promotional initiatives for greater scope of ministry
• Work with greater YD marketing team in managing website and social media
• Assist in the running of promotional and fundraising events
• Logistics: Manage and maintain our facilities, buildings, equipment, in a professional manner.
• Management of overall cleaning staff, accountability and schedules
• Accountability of the stocking of building supplies.
• Communicate building maintenance issues.
• Team Involvement: Actively participate on the local management team and other roles.
• May be asked to consider joining other organizational sub teams.
• May be asked to segment seasonal time of adventure guiding or other team requests.
• Guide/Instruct: 20% of workload will go toward front line ministry
• Lead riding instructor for the horse program
• Discipleship, mentorship and promotion of horse related ministry and promotions
• Other: Responsibilities as assigned by the Director.
Reports to: Stonewater Operations or Director
Supervises: Summer Staff, volunteers, interns, housekeeping and other hosts
Works collaboratively with: Local management team along with greater organizational teams
Qualifications:
• Time Management: Is able to plan and organize own use of time, and meet deadlines.
• Self-motivated and directed.
• Doesn’t have to continually rely on the last minute.
• Administration: Strong proficiency with PC computers and Microsoft Office applications.
• Working knowledge of Adobe Creative Suite. And other software applications
• Relational: Outstanding people skills. Teachable spirit and able to work independently and within a team.
• Able to maintain healthy relationships with co-workers & constituents.
• Presents a positive image to the public.
• Communication: Effectively communicate to various audiences through written and verbal skills.
• Successful customer service mindset and communication.
• Confidently communicate to large and small group audiences.
• Supervision: Able to care and encourage direct reports and ensure responsibilities and expectations are met.
• Personal: Actively growing with Christ / willingness to sign Youth Dynamics Statement of Faith.
• Education: Bachelor’s degree preferred but not required
• Experience: One to three years of related experience preferred
Salary and Benefits:
• Pay* $42,000 - $54,000
• Health, dental & vision insurance reimbursement options
• 401k retirement plan - organizational match (up to 3%)
• Paid time off
*Compensation - The Support Raising Journey:
Youth Dynamics partners with Via Generosity (www.viagenerosity.org) to offer the best and most updated training on raising personal support. You will be provided with a personal support raising coach as well as all of the necessary training to successfully:
• Raise 100% of salary, benefits, and necessary ministry expenses to meet your financial goals.
• Best-in-class training to maintain financial vitality and great donor care.
• Communicate ministry updates and progress to donor partners.
Job Type:
• This can be a part-time role however full time is preferred.
• Possible blend of paid salary and support based salary
$42,000 - $54,000 DOE