About this role
Winterhalter is seeking an experienced Service Call Planner to join our team, in Knowlhill, Milton Keynes, working within a team of Call Planners supporting the allocation of work for circa 65 field-based Service & Installation Technicians. The ideal candidate will have experience in planning for technicians operating within the M25 and central London.
Main Accountabilities
Allocating for reactive and installation technicians to achieve SLA of 80% Planning installations within 3 day SLA of 95% Liaising with Regional Operations Managers (ROMs) to achieve FTF (First Time Fix) of 90% Ensuring calls requiring further work are checked and updated in a timely manner Planning with Techs/Spares/ROM’s for return visits within 48 hours to an SLA of 90% Liaising with internal colleagues within the other service support teams Providing internal/customer updates with accurate ETAs Management of aged calls
Essential skills, knowledge, and experience:
Ideally, a least 2 years experience in a planning and/or scheduling focused role Excellent written and oral communications skills Excellent geographical knowledge of the UK Self-manage with impeccable organisational skills
Desirable skills, knowledge, and experience:
Working knowledge of SAP Experience of the catering industry A B2B and/or SME background would prove a distinct advantage
Aptitude & Attitude:
Methodical and organised Able to manage time and work under pressure to tight deadlines Able to manage the demands of numerous tasks Team player Excellent telephone manner, able to remain calm under pressure Self-motivated
Hours:
37.5 hours per week Monday to Friday: 08:30 - 17:00 + Weekend cover as required (on a rota) Hybrid Working (3 days in office, 2 days from home) after 3 month probation period
Benefits include:
Contributory Pension Life assurance 25 days annual leave plus bank holidays Employee Assistance Programme Seasonal Flu Voucher Staff Perks & Savings Scheme On-site Parking
**Winterhalter is an equal opportunities employer**