About this role
Ta’n Etli-tpi’tmk Position: Case Manager
Purpose:
• To collaborate with Social Development Administrators to develop case plans for social clients and their families.
• To work directly with clients and their families to create a case plan which enables the individual and family to meet their goals and aspirations.
• To work directly with the individual and family to improve living conditions and to promote self-reliance.
Key Responsibilities
Mi’kmaq Social Governance Application
• Reviews client/family application in collaboration with the SDA.
• Ensures application is complete in collaboration with the SDA.
• Collaborates with SDA to develop client/family budget based on approved rates.
Case Management
• Arranges meeting with clients to review application and goals.
• Develops case plan in collaboration with the client.
• Arranges meeting schedule with client to co-manage the case plan.
• Updates the case management plan in the MSGA system quarterly or as required and reviews the client case file with the SDA.
• Monitors client progress and provides support to client case plan goals.
Reporting
• Develops and submits timely, accurate, and comprehensive reports on client progress, program outcomes, and case management activities into the MSGA system.
• Reports on qualitative and quantitative data to provide a comprehensive picture of client progress and program effectiveness.
• Collects client success stories and testimonials to showcase the Case Management impact.
• Complies with all reporting deadlines and requirements set by funding agencies and internal stakeholders.
Client Relations
• Develops positive working relationship with clients and their families.
• Advocates for and on behalf of the client and their families.
Mi’kmaq Enhanced Social Policy
• Understands the Mi’kmaq Enhanced Social Policy and its application requirements.
• Able to explain the policy to clients and their families and other stakeholders.
• Willing to contribute to policy changes as required from time to time.
Client Privacy and Confidentiality
• Maintains and ensures client files and matters are always treated with strict privacy and confidentiality.
• Maintains secure access to program computers used to collect applicant data and information.
• Willing to sign a privacy and confidentiality agreement as part of engagement.
Data Security
• Ensures the community social department is secure and that client paper files are held in a locked and fire- proof file cabinet.
• Ensures computer and software access codes are secure and protected.
Professional Development
• Willing to participate in professional development and training activities including updates to the MSGA software as required from time to time.
• Able to travel to attend professional development and training events.
Program and Financial Compliance
• Participates in monthly program delivery compliance reviews as required with external auditors,
Supervision
• Participates in annual employee reviews with management.
• Reports to Social Development Administrators they are assigned to work with.
Qualifications & Requirements
Education & Experience
• Post-secondary education in Social Work, Human Services, Community Studies, or a related field is preferred
• Equivalent combination of education and relevant experience in social services may be considered
• Experience working with individuals and families in a case management or support role is an asset
• Experience working within First Nation communities and/or knowledge of Mi’kmaq culture is strongly preferred
Knowledge & Skills
• Knowledge of the Mi’kmaq Enhanced Social Policy or willingness to learn
• Strong case management, assessment, and planning skills
• Ability to support clients in goal setting, budgeting, and self-sufficiency planning
• Effective communication and interpersonal skills, with the ability to build trust with clients and families
• Strong organizational and time management skills
• Ability to maintain accurate and detailed records and reports
• Proficiency in computer systems and data entry (experience with case management systems such as MSGA is an asset)
Personal Attributes
• Demonstrates compassion, empathy, and a client-centered approach
• Ability to maintain strict confidentiality and professionalism
• Strong problem-solving and conflict resolution skills
• Self-motivated with the ability to work independently and as part of a team
• Respectful of cultural values, traditions, and community dynamics
Other Requirements
• Valid driver’s license and access to reliable transportation
• Ability to travel for training and meetings as needed
• Willingness to undergo a criminal record check and sign a confidentiality agreement
• Ability to work flexible hours when required
Deadline for applications: 5:00 PM June 22, 2026