About this role
Technical Services Engineer (BIM|VDC) provides expert-level support, training, and implementation services for BIM/VDC tools and workflows. This role bridges technical expertise with operational needs, ensuring seamless adoption of digital engineering practices across teams and projects.
2.1 TECHNICAL SUPPORT AND TROUBLESHOOTING 2.10 Diagnose and resolve issues related to BIM/VDC software, model coordination, data interoperability, and automation scripts. 2.11 Maintain a troubleshooting log and escalate complex issues to software vendors or internal development teams when necessary. 2.12 Respond promptly to support inquiries from project teams, operations associates, and internal stakeholders. 2.2 CROSS-FUNCTIONAL LIAISON 2.21 Collaborate with operations, engineering, and IT teams to understand project-specific requirements. 2.22 Translate operational needs into tailored BIM/VDC solutions, workflows, and tool configurations.
2.23 Participate in coordination meetings to align technical services with project goals.
2.3 TRAINING AND ENABLEMENT 2.31 Design and deliver structured training sessions, workshops, and product demonstrations. 2.32 Develop user guides, micro-learning modules. 2.33 Track training completion and gather feedback to improve future sessions.
2.4 DOCUMENTATION & KNOWLEDGE MANAGEMENT 2.41 Prepare detailed reports on support cases, resolutions, and lessons learned. 2.42 Contribute to the internal knowledge base with SOPs, FAQs, and troubleshooting guides. 2.43 Document best practices and workflow enhancements for continuous improvement.
2.5 NEW WORKFLOW IMPLEMENTATION 2.51 Assist in planning, testing, and deploying new BIM/VDC tools, services, and upgrades. 2.52 Conduct pilot programs and sandbox testing to validate new workflows.
2.6 INDUSTRY AWARENESS & INNOVATION 2.61 Stay informed on emerging technologies, software updates, and industry trends in BIM/VDC. 2.62 Attend webinars, conferences, and vendor demos to scout new capabilities. 2.63 Recommend innovative solutions and process improvements aligned with organization’s strategy.