About this role
The Application Support Engineer works with Outseer customers to ensure rapid identification, ownership, and resolution of application-level issues, in addition to communicating updates back to the customer. The Application Support Engineer will take ownership of application issues and work with the Outseer technical teams to triage and resolve issues which impact product performance and reliability in customer-specific environments. In addition to working with customers, the Application Support Engineer will routinely partner with our Development, PS, and Cloud Operations teams to document bugs, perform basic regression testing, and ensure that new and newly upgraded application installations are successful.