About this role
DUTIES AND RESPONSIBILITIES• Maintain self-control and project calm reassurance in all interactions with internal and external guests.• Installs selected software, maintaining proper security levels and access rights.• Ensures the quality of systems operations in all areas of the casino by communicating with all levels of systems users and offering direction and assistance as needed.• Coordinates case work flow to ensure effective overall operations in the I.T. Department, including management of case escalations and internal guest communications after escalation.• When tasked with a project responsibility, consults with system users on specific requirements, designating priority, and scheduling follow up work.• Routinely inspe