About this role
DUTIES AND RESPONSIBILITIES • Supervises and trains Beverage Servers, Bartenders, Barbacks and beverage utility on an assigned shift. • Ensures the smooth and efficient service throughout all beverage facilities in the casino. • Calibrates automatic beverage systems. • Conducts shift meetings with beverage staff assigning stations and facilitating the flow of information throughout the department. • Handles all team member relation issues as needed. • Supervises and reports to management all team member call-ins and scheduling conflicts to ensure a property cost effective staffing level. • Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. • Monitors guest alcohol consumption and responds accordingly. • Works in a clean, sanitary, safe, and organized manner, abiding by all health and safety regulations. • Promotes outstanding guest services throughout the casino resolving any guest dispute promptly and in a courteous manner. • Maintains knowledge of all state alcohol and gaming regulations and ensures adherence. • Makes recommendations and suggestions and hire, suspend, transfer, discipline and terminate. • Attends meetings as required. • Abides by all regulatory, internal, federal, and state controls and procedures. • Supervises the beverage service team members. • Create and utilize a comprehensive and sustainable employee engagement strategy through both formal and informal feedback as well as constant communication • Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS • High school diploma or GED preferred. • One year of supervisory experience in casino or similar environment preferred. • One year experience in a high volume beverage operation or food and beverage environment required. • Basic knowledge of ABC and regulations required. • Strong leadership, interpersonal and communication skills required. • Appropriate licenses, as required and ServSafe® certification, or ability to become certified, required. • Knowledge of FDA Food Code standards required. • Must be at least 21 years of age.