About this role
DUTIES AND RESPONSIBILITIES
• The goal is to enhance customer experience by keeping our facility in clean and orderly condition to the standard within the time lines defined that exceeds guests’ expectations.
• Delivers quality service that meets guests needs
• Works in a clean, sanitary, safe, and organized manner abiding by all health and safety regulations
• Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy.
• Stays informed on department and property knowledge and promotions
• Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.
• Maintains and cleans all equipment used throughout the course of a shift, as directed.
• Maintains proper documentation of all duties accomplished during a working shift, as directed.
• Reports all safety hazards or maintenance deficiencies for proper handling and in a timely manner. - Abides by all security measures.
• Greets all guests throughout shift with the proper salutation and pleasant expression.
• Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.
• Performs all duties in a quiet and orderly manner.
• Assists with department projects, as needed.
• Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
• Previous casino/hotel industry experience preferred.
• High school diploma or general education degree (GED) preferred but not required.
• Six (6) months of previous cleaning experience preferred.
• Ability to clean as directed at an acceptable performance rate.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be able to operate equipment, including but not limited to vacuum cleaners, cleaning supplies, mop, and broom.
• Applicants should possess exceptional interpersonal and communication skills
• Must have ability to stand and/or walk for up to 8 hours per shift.
• Must have the ability to lift, carry and transport up to 40 pounds.