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Travel Center Customer Service Representative @ RED

Placerville, CAOnsiteFull-time
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About this role

DUTIES AND RESPONSIBILITIES

Provide excellent customer service. Example: If two employees are on duty and only one is running a cash regis¬ter while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immedi¬ately in order to provide fast and friendly service to the custom¬er.

• Complete all shift duties as assigned.

• All employees are expected to safeguard the company's assets unless their own physical safety, or that of co-workers or customers, may be jeopardized:

• Follow company policies regarding cash control, proper safe operation.

• Follow correct vendor check-in procedures.

• Complete all end of shift paperwork.

• Pay immediate attention to any spill or other hazardous condi¬tion.

• Other duties may be assigned from time to time by the Store Manager.

QUALIFICATION REQUIREMENTS

• Ability to read, understand and write the English language at the eighth-grade level, including the ability to hear the spoken word.

• Pass all required training including alcohol, tobacco, UST and food handler testing.

• Eighth-grade level math competency in order to make change, complete shift re¬ports, and account for numbers of a variety of products during vendor check-in.

• Sufficient visual acuity to check identification.

• Ability to read and understand instructions for operating electronic cash registers, gas consoles, and other equipment.

• Ability to lift up to 50 pounds, carrying cases of soft drinks, beer and juice, etc. at least once per shift.

• Ability to stock shelves and coolers, including entering and working in a cooler at a temperature of 36 degrees up to 30 minutes at a time.

Performance Indicators:

• Cash variances.

• Site standards.

• Customer service.

• Commitment to the store and team.

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