About this role
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Position Title Project Manager - Europe Home Department G3 Translate Supervisor Team Lead or Production Manager Business Unit
Supervising
Location Global 1.0OVERVIEW
The position of Project Manager is a key role at G3 Translate. Project Managers execute all projects from start to finish and serve as a single point of accountability for their successful completion. They are responsible for the entire life cycle of all projects assigned to them and serve as a single point of contact/accountability. Individuals in this role are either more inclined to stick to a Project Management-oriented career path (working to become an Executive or Senior Project Manager, for instance) or a Management-oriented career path (working to become a Team Lead or Department Manager, for instance). 2.0DESCRIPTION
• Be responsible for the entire life-cycle of all projects assigned to the individual • Juggle multiple projects and priorities simultaneously in a fast-paced environment • Understand and abide by individual project instructions • Analyze project requirements and provide client with cost estimates and turnaround times • Prepare files for translation using CAT tools based on client requirements • Confirm clarity of instructions prior to initiating project workflow, liaising with Team Lead to modify/correct project instructions/parameters as needed
• Educate/advise clients regarding the best way to accomplish their goals for individual projects • Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed • Communicate any issues/problems/delays/additional information to Team Lead, Account Executive or client on an immediate basis and work to troubleshoot any issues that arise • Effectively liaise with other departments that are essential parts of project workflow (for instance, Quality Managers, Desktop Publishing, etc.) • Perform a Final Eye quality check and issue a Quality Score for the Quality Manager prior to sending a job out • Return completed project to Account Executive or directly to client on time or early • Bill projects completely and accurately within 24 hours of project completion, complying with all appropriate regulations and processes • Establish and maintain working relationships with contract linguists located around the world: Consistently give both positive and negative feedback; file Corrective Action Forms as needed for substandard work performed and work with QA to impose appropriate financial sanctions in those cases • Investigate/resolve client complaints, problem solve and work with QA/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated • Work to understand and be knowledgeable about clients as well as the client’s vertical, including current events, business trends and industry leaders • Make recommendations to your manager on ways to improve any processes, etc. as part of G3t’s commitment to continual improvement • Provide assistance to others when able and as needed
• Perform other special projects or duties when required.
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor 3.0REQUIRED SKILLS
• Excellent communication skills (both written and verbal) in English • Ability to effectively multitask in order to simultaneously execute multiple projects • Exceptional problem solving/critical thinking skills • Ability to maintain professionalism in all situations, especially under tight deadlines • Satisfactory results on company tests