About this role
The Director of Premium Services & Engagement oversees the service, retention and engagement strategy for all premium accounts across Charlotte Hornets home games and Spectrum Center events. Reporting to the Vice President of Premium Sales & Service, this leader manages a team of Premium Account Managers and is responsible for delivering exceptional client experiences, maximizing renewal and upsell revenue and driving engagement among suite holders, club seat members and corporate partners, and leveraging the new premium platform to enhance client value and provide a seamless, high-touch experience.