About this role
The Account Manager, Premium Service & Engagement is responsible for delivering world-class service to premium seat holders, suite owners and premium clients. This role focuses on cultivating long-term relationships, maximizing retention and enhancing the overall premium experience at Spectrum Center. You will support clients during Hornets home basketball games and Spectrum Center events and concerts. You will serve as the primary point of contact for premium clients, ensuring seamless execution of benefits, resolving any issues and creating memorable experiences that strengthen client loyalty.