About this role
As the Vice President of Customer Experience, Higher Education, you will serve as the strategic growth engine driving retention, academic adoption, and commercial success across our higher education portfolio. Leading a high-performing team of Customer Success Managers and renewal specialists, you will balance deep customer empathy with rigorous operational discipline to ensure every institution achieves measurable academic and operational outcomes. In this leadership role, you will champion the voice of the customer cross-functionally, aligning our product, sales, legal, finance, marketing and support strategies to safeguard and expand our recurring revenue in a remote-first environment.