About this role
A banquet captain is a senior-level hospitality professional who manages event operations from setup to cleanup. They act as the primary liaison between clients, event staff, and the kitchen, ensuring events run flawlessly while meeting all guest expectations.
Pre-Event: Interpret and execute Banquet Event Orders (BEOs), manage room layouts, and conduct pre-shift briefings with servers and bartenders to review menus and service timeline
Event Execution: Oversee the timing of food courses, direct service staff, and coordinate seamlessly with the culinary team
Client Relations: Greet the host, respond to requests, and promptly resolve any complaints or last-minute changes
Staff Management: Train, schedule, and assign specific stations or tasks to the banquet team
Administration: Process event checks, review beverage and equipment inventory, and ensure all health, safety, and alcohol regulations are met