About this role
TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Job description
• Complete administrative tasks including organization of emails and documents, import/export of data, document creation and maintenance, printing files for jobs
• Identify/understand project requirements
• Manage simple and complex projects:
• Placing jobs, setting up jobs; calculating and assigning budgets
• Identifying best vendors for the accounts, contacting vendors, negotiate deadlines, and prices
• Creating purchase orders
• Conduct final eye and project delivery upon graduation on regular, special and sample projects
• Final check of deliverables against initial instructions
• Billing: contact vendors to resolve issues such as invoice/word count discrepancies; data entry
• Create and track schedules for individual projects and departments
• Log costs, scores, and general job information onto spreadsheets
• Create project plans for internal and external use
• Maintain relationships with vendors: identify, recruit, engage and train vendors for accounts
• Identify and set up linguistic teams
• Follow-up with vendors, contact Vendor Management team with any requests, vendor calendar management, expansion of vendor selection and creation of potential vendor lists
• Manage, create and maintain specific accounts Translation Memory & Glossary
• Create and maintain reference material
• File preparation: format using .doc, PDF and .xls files; importing images into Word documents, PPT, etc.
• Communicate with clients and attend client calls when required
• Analyze client feedback/root cause and drive appropriate actions
• Assist, support and manage Compliance Report investigations
• Actively participate in the implementation of preventive actions
• Actively participate in the creation of immediate corrective and preventive actions
• Share knowledge and expertise with internal and external stakeholders
• Suggest improvements and innovation for existing processes
• Solve technical issues in collaboration with the appropriate support team
• Identify root causes and communicate findings to the rest of the team
• Handle escalations
• Identify and anticipate risks (severity, likelihood, early detection)
• Communicate potential failure modes to stakeholder
• Act to avoid identified failure modes
• Support training trainees (e.g. non-linguistic final eye graduation)
• Support trainees, Project Assistants and Project Coordinators managing basic jobs
• Liaise with internal Machine Translation team for set-up and training
• Utilize internal technology effectively
• Aid Project Coordinators and other Project Managers in daily tasks as needed
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
Job requirements
• Excellent verbal and written communication skills in Korean and English
• Ability to building relationships with clients and co-workers
• Exceptional problem solving/critical thinking skills
• Flexibility and adaptability, ability to work with efficiently in a changing business environment
• Excellent interpersonal skills to build relationships at all levels of the organization and externally, with vendors
• Ability to effectively multitask in order to simultaneously execute multiple projects
• Good organization skills. Ability to prioritize and orientation on results
• Ability to maintain professionalism and focus under pressure and tight deadlines
• Excellent time management skills and the ability to coordinate other’ stakeholders time
• Capacity to work independently, take active measures to solve problems and commit to a high level of service
• Proven track record of meeting deadlines and delivering results
• Minimum Bachelor’s degree or its equivalent or relevant working experience
• Ideally, candidates should have at least one year of experience as a Project Coordinator or in a similar role.
Compensation & Benefits
• Annual salary (4.0M-4.2M JPY + performance-based bonus from the 2nd year)
• Full social insurance coverage
• Transportation allowance (up to JPY 30,000 per month)
Working Hours & Holidays
• Monday to Friday, 8 working hours between 9:00 AM and 7:00 PM, plus a 1-hour break
• 2 days off per week (weekends and public holidays)
• Paid leave (15 days in the first year), birthday leave, bereavement leave, childcare leave, and sick leave
Employment Type
• Fixed-term contract in the first year (including a 6-month probation period), with the possibility of transitioning to a permanent position from the second year upon mutual agreement
*During the contract period, salary, social insurance, and paid leave are equivalent to those of permanent employees
Others
• Non-smoking office
• Office location: Nishi-Shinjuku, Tokyo, Japan
• Work visa support is available
• Annual health check-up (once per year)
• Free drinks (water, tea, coffee, juice, soup, etc.) and snacks available in the break room
• Fresh fruit provided twice a month
• Annual volunteer hiking event, as well as seasonal employee engagement events