About this role
Responsibilities
• Support Customer Success Managers in managing customer relationships and ongoing account activities.
• Monitor customer health metrics, product adoption trends, and engagement levels.
• Assist in preparing customer business reviews, account summaries, and success plans.
• Analyze customer feedback and identify opportunities to improve product adoption and customer satisfaction.
• Partner with Product and Delivery teams to communicate customer needs and enhancement requests.
• Assist in managing customer inquiries, escalations, and follow-up activities.
• Help develop customer-facing materials including training guides, onboarding documentation, and knowledge base content.
• Conduct customer outreach campaigns and support onboarding activities for new clients.
• Track key success metrics including adoption, retention, renewals, and customer engagement.
• Support initiatives focused on customer retention and long-term account growth.
Qualifications
• Currently pursuing a Bachelor's degree in: Business Administration, Commerce, Information Systems, or a related discipline
• Entering 4th year of study preferred.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Ability to build relationships with a wide variety of stakeholders.
• Strong organizational skills and attention to detail.
• Passion for customer experience and technology solutions.
Nice to Have
• Previous customer-facing internship, co-op, volunteer, or leadership experience.
• Familiarity with SaaS business models and customer lifecycle management.
• Experience with CRM systems such as Salesforce or HubSpot.
• Knowledge of customer success metrics and reporting.
• Exposure to SAP technologies or enterprise software environments.
37,000