About this role
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Tewksbury, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Associate Program Manager reports to a Program Manager and will support them in the delivery of services to a client. Understands established procedures and customer service polices and adheres to such in order to maintain high standards and ensure quality customer service. Responsibilities •Manages technician backfill •Coach or assist in the training of team members and escalates issues or potential conflict to Program Manager •Facilitates daily program ac