About this role
WAGE RANGE: $15.00-$20.00 OPEN UNTIL FILLED: 1ST PULL DATE, MARCH 12, 2026
JOB SUMMARY
Patrols and inspects Wildhorse Resort & Casino properties to maintain order and reports any irregularities to the security supervisor. This position operates in class III games and age or compact restrictions apply.
ESSENTIAL JOB FUNCTIONS:
• Ensure customer satisfaction through prompt, efficient, and friendly service.
• Patrols/inspects WRC-assigned areas for irregularities or undesirable persons.
• Actively demonstrates safety and security measures that protect employees, guests, and WRC property.
• Monitors all activities for unauthorized removal of property.
• Promptly responds to accident/injury scene, providing first-aid and securing medical assistance as needed.
• Writes detailed reports on accidents, injuries, property damage, theft, and other business disruptions.
• Ensure inspection and maintenance of fire suppression systems.
• Comply with regulatory laws, PP&P, department policy and procedures, safety codes, etc.
• Observe and report violations of tribal, state, or federal ordinances/laws/regulations, where applicable.
• Inspect all areas for safety and fire hazards. Reports and logs information appropriately.
• Guards transfer of Casino assets.
• Transports employees to alcohol testing, or for medical attention as requested.
• Records accurate summary of daily activities.
• Participate in a drop team requiring physical agility and strength to maneuver heavy drop carts.
• Provide escort into sensitive areas for employees, visitors, and vendors on an as-needed basis.
• Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
• Ensure that the operation of equipment, tools, and materials is handled safely.
• Promote internal guest service standards through courteous and respectful behavior.
• Other related duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience –a clean and cared-for resort.
SUPERVISORY AUTHORITY:
• Limited authority over employees/guests about maintaining order and protection of assets.
SIGNATORY ABILITY:
• Fills and credits for Pit as a runner.
• Jackpot verification.
• Keys for table drop, slot drop, and Bad Beat drop.
• Key distribution.
ACCESS TO SENSITIVE AREAS:
• Pit area upon request.
• Sensitive areas upon request in compliance with internal controls and job duties.
MINIMUM QUALIFICATIONS:
• Possess a valid driver's license with no history of motor vehicle-related citation or arrest conviction(s) within the last five (5) years in any state per WRC insurance requirements.
• Needs to manage multiple tasks simultaneously like monitoring/answering radio traffic, maintaining officer status and location logs through data input, and answering/transferring telephone calls.
• Needs to be familiar with and use basic Microsoft programs (Word, Excel, PowerPoint, etc.)
• Demonstrate report writing skills and abilities.
• High School Diploma or GED or Ten years of experience.
• Obtain a CPR/First Aid certification within 90 days of employment.
• Customer service experience.
• Effective communication skills - verbally instructs, responds to questions, and has exceptional interpersonal skills and abilities.
• Push and maneuver heavy drop carts weighing approximately 600 lbs., for extended periods and lift to 20 lbs. Three employees' man the drop carts at all times.
• Needs to walk, sit, or stand for up to three (3) hours at a time for the duration of an eight (8) hour shift in a smoke-filled noisy environment; perform repetitive motions with wrists, hands, and fingers; good visual and auditory acuity.
• Exhibits a professional demeanor through appearance and maintains a positive attitude toward all employees and guests.
• Requires a High-Security Gaming License clearance.
• Must be at least 21 years of age.