About this role
We are hiring for a warehouse Administrative Assistant/Window Clerk. In this position, you will be responsible for customer service on the phone, through email, and at the service window. This full-time hourly position will report to the Warehouse Manager and be primarily responsible for assisting with the needs of the warehouse staff, customers, and truck drivers. Hours are Monday- Friday, 6:00 AM-1:30 PM.
DUTIES AND ACCOUNTABILITIES:
• Answer phones, voicemails, and emails in a professional, prompt manner
• Have working knowledge of the company and customer computer systems
• Accurately and timely enter data as required
• Able to prioritize and balance multiple tasks at the same time
• Resolve discrepancies/provide update statuses with order documents and carrier assignments
• Willing to double-check orders on warehouse docks
• File Paperwork in a timely manner
• Other duties may be assigned
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Excellent, respectful communication skills with customers and employees
• Strong Attention to Detail
• Working knowledge of Microsoft Office, including Word and Excel
• Self-motivated and works well with limited direction
PREFERRED EDUCATION AND EXPERIENCE:
• Working knowledge of WMS (Warehouse Management Systems) and SAP (Systems, Applications, and Products in Data Processing) systems
• Experience working in a warehouse environment
PHYSICAL CAPABILITIES AND REQUIREMENTS:
• Ability to sit for extended periods of time, sitting at a desk on the computer, and speaking with internal and external customers on the phone.
• Must be able to access and navigate each department at the organization's facilities
• Ability to repetitively twist or turn; stand, climb, kneel, stoop, and squat, as needed
• Ability to lift up to 25 pounds, as needed
• Required to wear Personal Protective Equipment (PPE) and follow the dress code guided by the company
COMPENSATION:
• $20.00 Per hour
BENEFITS AND TOTAL REWARDS:
• Competitive wages and opportunities for advancement.
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans available.
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans.
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay.
• Retirement 401(k) Plan with Discretionary Employer Match, and Profit Sharing.
• Referral Bonus, Wellness Programs, Clothing Allowance, Safety Shoes, and Safety Glasses Reimbursement.