About this role
PRINCIPAL FOCUS:
Under the direction of Management, a Technical Sales Specialist – Mandarin and Cantonese Speaking, is responsible for providing expert consultation and complete solutions to address customer needs. This position will play a key role in serving and supporting Mandarin- and Cantonese-speaking customers, providing technical consultation and building long-term client relationships within that community. You will also participate in customer events, ie. educational seminars, product overviews, and technical training sessions.
Core Responsibilities
1. Photo and Video Sales & Customer Consultation
• Provide expert consultation to professional and aspiring video creators, including filmmakers, videographers, content creators, broadcasters, and corporate media teams.
• Recommend complete photo and/or video production solutions including:
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• Cameras
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• Lenses
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• Lighting
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• Audio equipment
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• Stabilization and rigging
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• Monitoring and recording solutions
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• Streaming and production tools
• Translate customer needs into complete production kits.
• Maintain strong relationships with repeat customers.
• Support high-value transactions and custom system builds.
2. Technical Expertise & Product Knowledge
• Maintain advanced knowledge of a broad range of video equipment including products from companies such as Sony, Canon, Panasonic, Blackmagic Design, Leica, and Hasselblad
• Stay current with trends in:
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• Mirrorless video production
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• Cinema cameras
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• Livestreaming systems
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• Virtual production
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• Content creator gear
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• High-end drones
• Evaluate new products and emerging technologies.
3. Product Assortment & Merchandising Input
• Collaborate with Product Management and Purchasing teams to:
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• Identify products the store should carry
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• Provide feedback on customer demand and trends
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• Suggest additions or removals from the product assortment
• Analyze:
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• Customer requests
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• Competitor offerings
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• Emerging brands
• Recommend demo products and key items for in-store focus.
4. Store Display & Experience Consultation
• Recommend the photo and video department displays and demo stations.
• Ensure equipment is:
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• Functional
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• Updated
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• Properly configured
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• Visually compelling
• Recommend interactive demo experiences where customers can test equipment.
• Support product launches, demo days, and recommend vendor showcase changes.
5. Vendor & Industry Engagement
• Participate in:
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• Vendor training
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• Product launches
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• Industry events and trade shows
• Support in-store vendor demonstrations.
Key Skills & Qualifications
Technical Expertise
• Strong working knowledge of
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• Video cameras and codecs
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• Lighting techniques
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• Audio capture
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• Livestreaming systems
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• Editing and post-production workflows
• Must be fluent in Mandarin and Cantonese
Sales & Customer Service
• Consultative selling skills.
• Ability to design complete production solutions.
• Experience with professional customers.
Organizational & Merchandising Skills
• Experience with product displays and retail merchandising.
• Ability to analyze product trends and demand.
Preferred Experience
• Professional background in:
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• Filmmaking
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• Videography
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• Broadcast production
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• Content creation
• Experience working in a professional camera or production equipment retail environment.
• Familiarity with editing platforms such as Adobe Premiere Pro, DaVinci Resolve, or Final Cut Pro.