About this role
As a Technical Support Specialist – 2, you will provide advanced technical support to customers and work closely with the Technical Support team to resolve complex issues, strengthen support processes, and help mentor Technical Support Specialist – 1 team members. This role plays an important part in maintaining strong customer satisfaction and ensuring technical issues are resolved efficiently and professionally. Spanish-speaking ability is considered an asset, as this role may support customers and partners in Spanish-speaking markets. Applicants should ensure their experience and qualifications align with the technical, hands-on requirements of this position before applying.