About this role
The Customer Service Representative (CSR) is responsible for creating and processing orders within the software in an efficient manner that allows for timely delivery of equipment to patients (customers), that allows for adequate collection of information and documentation that is required for billing, and that allows for timely collection of amounts due from the owing parties (patients, facilities, insurances). The Customer Service Representative handles a large amount of incoming and outgoing phone calls and attends to patients (customers) that visit the branch location. This person must deliver exceptional customer service, and maintain polite, helpful, and professional interactions in all situations.