About this role
Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com).
We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.
Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.
To learn more about Topcon career opportunities go to www.topconcareers.com.
Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name.
Summary: Provide technical support to customers and end-users of our products. This is an entry-level position that offers hands-on training in product diagnostics, troubleshooting, repairs, calibration, and customer support. The successful candidate will be mechanically inclined, eager to learn, and interested in developing a career in technical service and electronics repair.
Essential Duties and Responsibilities:
• Diagnose, test, troubleshoot, and perform bench repairs on returned products.
• Assist customers with the operation and troubleshooting of products.
• Communicate with customers via phone and email to provide technical support and assistance.
• Process customer orders, parts requests, service records, and work orders.
• Enter information into company systems, bill completed work, and maintain service logs and departmental records.
• Calibrate, clean, inspect, and prepare products for return to customers.
• Participate in ongoing technical training to develop product knowledge and repair skills.
• Perform other duties as assigned.
Requirements and Skills:
• Associate degree in Electronics or related technical field, or equivalent combination of education, training, and experience is a plus.
• Entry-level candidates are encouraged to apply. Prior professional repair experience is not required.
• Interest in electronics, mechanical systems, troubleshooting, and hands-on technical work.
• Ability and willingness to learn how to read and interpret schematics.
• Ability and willingness to learn the use of test equipment such as digital multimeters, oscilloscopes, and other diagnostic tools.
• Basic soldering experience or willingness to learn.
• General computer skills, including Microsoft Office and data entry in an ERP or business system.
• Strong customer service and communication skills.
• Strong organizational skills and attention to detail.
• Positive attitude, dependable work ethic, and eagerness to learn.
Career Development: This position is designed as an entry point into our technical service team. Through hands-on training, mentorship, and product-specific instruction, employees will develop the skills necessary to become highly skilled technicians capable of diagnosing, repairing, and supporting a wide range of products.
Physical Requirements:
• Able to lift 50 lbs.
Working Conditions:
• Inside
• Monday - Friday, 7:30 AM to 4:30 PM
Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Company-paid life insurance
• Company-paid short-term and long-term disability insurance
• Employee Assistance Program (EAP)
• Paid time off and paid holidays
• Ongoing training and professional development