About this role
Role Overview The IT Support Administrator supports the day-to-day IT operations of Safetrust's Vietnam office and production environments. This entry-level role provides an excellent opportunity for recent graduates and early-career professionals to gain hands-on experience supporting enterprise systems, networking, endpoint devices, and access technologies. The role has a strong focus on Cisco networking fundamentals, endpoint support, and IT operations. The ideal candidate is technically curious, dependable, customer-focused, and eager to grow into a broader systems, networking, or cybersecurity career. Structured training and mentorship will be provided by the IT Operations team to support successful development in the role.
Key Responsibilities End User Support ● Provide first-line support for hardware, software, accounts, printers, and peripherals. ● Configure and deploy laptops, desktops, and related devices. ● Support meeting room technology and day-to-day office IT needs. ● Troubleshoot and resolve user issues or escalate when appropriate.
Network & Infrastructure Support ● Assist with monitoring and troubleshooting Cisco switches, routers, firewalls, and wireless infrastructure. ● Support VLANs, IP addressing, and structured cabling. ● Participate in network maintenance and equipment deployment activities.
User Access and Identity Management ● Support onboarding and offboarding activities. ● Provision and de-provision user accounts. ● Assist with Google Workspace administration. ● Follow access control and least-privilege standards.
Asset and Endpoint Management ● Maintain IT asset inventories and configuration records. ● Prepare and recover devices. ● Support mobile devices and endpoint management activities. ● Maintain CMDB and equipment documentation.
Security & Compliance ● Follow IT security and data protection policies. ● Recognize and report suspicious activity and phishing attempts. ● Escalate incidents appropriately. ● Support adherence to established IT procedures and standards.
Documentation and Process Improvement ● Record incidents and requests within ticketing systems. ● Maintain technical documentation and SOPs. ● Participate in continuous improvement initiatives. ● Assist with project activities as assigned.
Vendor and Global Team Collaboration ● Coordinate with vendors and service providers under guidance from the IT team. ● Communicate effectively with colleagues in Vietnam, Australia, and the United States. ● Occasionally provide support outside normal business hours to support global operations.
Qualifications Required: ● Diploma or Bachelor's degree in Information Technology, Computer Science, Networking, or a related field. ● Recent graduates are encouraged to apply. ● Understanding of networking fundamentals including: ○ TCP/IP ○ Routing and switching ○ VLANs ○ DNS and DHCP ○ Basic firewall concepts ● Basic knowledge of computer hardware, peripherals, and structured cabling. ● Ability to troubleshoot technical issues methodically. ● Strong written and verbal English communication skills. ● Strong customer-service orientation. ● Strong attention to detail and organizational skills. ● Ability to prioritize tasks and work collaboratively in a team environment.
● Commitment to continuous learning and professional growth.
Preferred: ● Cisco CCNA certification or currently pursuing certification. ● CompTIA A+, Network+, or equivalent certifications. ● Familiarity with Google Workspace administration. ● Exposure to Windows and macOS environments. ● Experience with Jira Service Management or other ticketing platforms. ● Knowledge of endpoint management tools such as Intune, Jamf, or MDM platforms. ● Basic scripting experience using PowerShell, Bash, or Python. ● Understanding of Wi-Fi networking and VPN technologies. ● Familiarity with physical access control systems is an advantage.
Physical Requirements ● Ability to lift and move IT equipment weighing up to 20 kilograms. ● Ability to work at desks, network racks, and production areas. ● Ability to travel between Safetrust office and production locations when required.
Success Measures Successful performance in this role will be demonstrated through: ● Timely and professional support of end users. ● Accurate maintenance of IT assets and documentation. ● Compliance with IT security and operational procedures. ● Continuous growth in technical knowledge and capabilities. ● Reliable support of Safetrust's network and endpoint infrastructure. ● Effective collaboration with global teams and stakeholders.
What we Offer ● Structured training and mentorship from experienced IT professionals. ● Exposure to enterprise networking, access management, cybersecurity, and IT operations. ● Hands-on experience supporting a global technology organization. ● Competitive compensation and benefits in accordance with company policies.