About this role
Responsibilities:
• Provides fast, flawless, personalized customer service to our players
• Promotes positive customer relations
• Creates memorable service experiences and a fun-filled environment for our players
• Facilitates the game and explains the rules of the game to our players
• Conducts assigned game according to procedures; computes pay-off odds to pay winning bets and collect losing bets
• Exchanges cash for gaming chips according to procedures (buy-in transactions)
• Audits and completes fills and credits on the table games
• Cooperates with other dealers when assigned to the same game
• Controls the pace of the game
• Ensures game security
• Informs the Floor Supervisor and /or Box person of any requests or unusual play
• Issues the proper amount of gaming chips to players after completion of the credit authorization procedures
• Adheres to established cash handling and accounting procedures
• Complies with all departmental and company policies as well as all established regulations
• Maintains confidentiality regarding customer play
• Amicably resolves customer issues
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures
• Performs other duties as assigned.
Competencies:
• Must possess excellent English communication skills.
• Must be able to successfully pass a background check and receive a license from the DE Lottery.
• Must be able to appropriately manage stressful situations, occasionally dealing with angry customers.
• Must be able to work weekends, holidays and nights as business needs require.
• Must be able to report to work on time as scheduled
• Must present an overall professional appearance and report to work in appropriate attire
Work Environment:
• Must be available to work weekends, holidays, and nights as scheduled
• Department Shifts: Swing (8p-4a) / Grave (4a-12p)
Additional Benefits:
• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions
Target Salary Range:
• $6.45/hr *tipped employee
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.