About this role
Responsibilities:
• Verifies and balances drawer funds at beginning and end of shift. Safeguards said funds.
• Exchanges gaming chips and slot tickets for guests in exchange for cash.
• Assists patrons in requests for assistance, services, and information in a courteous, respectful manner.
• Maintains assigned window in a neat, organized, and professional manner.
• Processes credit card advances, valid personal/payroll checks, traveler checks for cash.
• Assists patron in credit application completion and marker issuance/payment.
• Maintains knowledge of property information, including memorabilia.
• Enrolls guests into the Players Club.
• Maintains accurate player tracking information.
• Assists with all casino promotions and special events.
• Completes all club transactions including enrollment, redemptions, tracking, card creation, etc.
• Assists guest with tickets to events; distribute will call as needed.
• Provides superior guest service to all guests.
• Issues redemptions to guests cashing in points.
• Verifies contents and accepts responsibility of the bank.
• Answers questions concerning upcoming entertainment at Hard Rock Live.
• Operates ticket reservation system and other in-house computer based systems used in the area.
• Reports any system issues to the supervisor.
• Promotes outstanding guest relations and treats every guest with courtesy and kindness.
• Removes, records, and turns in amount of cash in register at end of shift, with necessary paperwork.
• Obtains tickers as requested, computer bills, gives proper change and/or obtains signatures as needed.
Competencies:
• Must possess excellent communication, organizational and analytical skills.
• Must be very detailed oriented.
• Must project a professional and positive image.
• Must have a high level of energy.
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations. Excellent telephone skills required.
• Excellent telephone skills required.
• Must possess excellent communication, organizational and analytical skills.
• Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.
• Data entry skills preferred.
• Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.
• Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Cage transactions.
• Previous cash handling experience required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.