About this role
The Player Development Manager is responsible for leading the strategic development and operational excellence of the VIP area, delivering best-in-class service to our high-value customers and ensuring a tailored, elite experience at every touchpoint. With a deep focus on advanced Player Development, proactive engagement, and seamless experience management, the VIP Manager works to maximise the value, loyalty, revenue, and retention of our VIP and GOLD user segments. Acting as a key link between VIP customers and internal stakeholders, the VIP Manager will innovate, leverage process automation and data-driven insights, and continuously enhance the VIP program to ensure clear differentiation and excellence in a highly competitive market.