About this role
Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our MissionWe are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomyWe are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scaleWe are Apolitical - we do not take a position on political or social topics, unless it relates to our MissionWe Live by Our Values - we role model our values 100% of the timeWe Expect High Performance - we set a high standard and we’re not satisfied with being average
This role
As the IT Operations Manager, your mission will be to lead the teams that power the everyday technology experience of our people — from the devices they use, to the tools they collaborate with, to the support they receive, so we can all work smarter, faster, and more connected than ever before.
In this role, you’ll lead and evolve the IT function into a people-first, future-ready capability that champions employee experience through technology. You’ll manage and mentor a high-performing team that includes Service Desk and Technology Enablement. Together, you’ll ensure our heroes around the globe have reliable support, fit-for-purpose tools, and a digitally-enabled environment to thrive in wherever they’re working from.
Your key focus areas will be
Elevating Employee Technology Experience: Lead the IT teams to power the everyday technology experience that ensures a digitally-enabled environment for all global employees.Team Leadership and Service Delivery: Manage and mentor the IT team to guarantee reliable support and fit-for-purpose tools across the organisation.Strategic Alignment and Operational Scaling: Shape the overall IT strategy, oversee daily operations, and collaborate with key stakeholders to scale the company's technology capabilities in line with business ambitions.
This will include the following
Strategic Leadership
Define and execute Employment Hero’s IT strategy to align with the broader technology visionSet team priorities and roadmap based on evolving Employment Hero needs, employee feedback, and industry best practicesChampion modern workplace practices, ensuring tools and processes support global remote work modelsOptimise cost performance across our internal IT toolset
Team Leadership
Lead and develop the Service Desk and Technology Enablement teamsFoster a culture of service excellence, innovation, and proactive supportProvide mentorship, coaching, and performance management to build a high-impact team Service Desk & End User Computing
Ensure consistent and reliable support across Employment Hero, with clear SLAs and a focus on experience-led resolutionOversee provisioning and lifecycle management of end user devices (Mac, Windows, peripherals, etc.)Continuously improve service delivery processes, automation, and documentation Technology Enablement
Own the roadmap for collaboration and communication tooling (e.g. Google Workspace, Slack, Zoom, Miro, Confluence)Identify and support shared tools that help Employment Hero run effectivelyDrive tool adoption through training, onboarding, and proactive engagement with teams
Identity and Access Management
Partner with the Security team to implement identity, access, and authentication policies and standardsAutomate provisioning and deprovisioning of user access across systems and applicationsContinuously improve the IT onboarding and offboarding experience for new and departing Heroes
Application Portfolio Visibility
Maintain visibility over SaaS product usage, licensing, and costs to support operational efficiency and scalabilityCollaborate with Finance to provide accurate data for application costing, budgeting, and forecastingSupport ongoing improvements to tooling and reporting that track system ownership, utilisation, and lifecycle across Employment Hero
Operational Excellence
Oversee day-to-day delivery of BAU operations, ensuring high reliability, minimal downtime, and clear incident responseImplement robust monitoring, feedback loops, and performance reporting across team operations with clearly defined metricsLead continuous improvement initiatives, balancing scale, speed, security and sustainability
AI-First Enablement
Drive AI-first initiatives to streamline workflows, reduce manual tasks, and enhance the support experienceIdentify opportunities to embed AI tooling into IT operations (e.g. support automation, self-service enablement)Promote AI-first thinking within the IT team and across the wider business
Stakeholder Engagement
Build trusted relationships with stakeholders across departmentsTranslate business needs into actionable technology solutions and team prioritiesCommunicate clearly on roadmaps, outcomes, and impacts to ensure alignment and transparency
Who you are
To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact.
For this role, you’ll also bring
8+ years of experience in IT Operations, end user technology, or workplace tech leadershipProven track record leading and mentoring technical teams in service desk, device management, or digital workplace functionsStrong understanding of collaboration tooling ecosystems, modern workplace platforms, and experience enabling remote-first teams with appropriate technologyDemonstrated ability to think strategically, prioritising long-term impact and scale while maintaining excellence in day-to-day operations (BAU)Excellent skills in building trusted relationships and partnerships with stakeholders, leveraging influence across the organisation.Commitment to AI-first principles, with experience in identifying and driving AI-based solutions to streamline IT workflows and enhance the support experienceExperience with core technologies including, but not limited to, Google Workspace, JAMF, Atlassian, Zapier, and Relevance AI
What we can offer
At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means
You will work remotely, with the flexibility to own your time and impactYou will access cutting-edge tools to amplify your work, knowledge and outputsYou’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your lifeYou’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companiesYou’ll also have access to a wide range of benefits that includes: a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.